Privacy Policy

1. Introduction

bedjil ("we", "us", "our") operates the online gaming platform accessible at https://bedjil.vip and is the data controller responsible for the personal data of players and visitors who interact with our Platform and Services. This Privacy Policy describes how bedjil collects, uses, stores, shares, and protects personal data in connection with the registration and operation of player Accounts, financial transactions, customer support interactions, and general use of the bedjil website.

This Policy applies to all players accessing bedjil's Services from Bangladesh and any other permitted territory. It should be read alongside bedjil's Terms & Conditions, which govern the contractual relationship between bedjil and its players, and the Responsible Gaming Policy, which addresses player welfare and data processed in that context.

bedjil is committed to handling personal data in a responsible, transparent, and secure manner. We do not monetise player data through advertising networks, and we do not share personal data with third parties except where necessary to deliver our Services or where required by law. If you have questions about this Policy or how your data is handled, please contact us at [email protected].

2. Data We Collect

bedjil collects personal data through several means: directly from you when you register an Account or use our Services; automatically when you interact with our Platform through technical systems; and from trusted third-party sources where permitted. The categories of personal data we collect are as follows:

2.1 Registration & Identity Data

When you create a bedjil Account, we collect the following information to establish your identity and comply with our verification obligations:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address, including city, district, and postal code
• Email address and mobile phone number
• Username and encrypted password
• Copies of identity documents submitted for KYC verification (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document)

2.2 Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), bedjil collects financial data including:

• Mobile financial service account details (bKash, Nagad, Rocket, Upay) — specifically the registered mobile number associated with the payment account
• Bank account information where bank transfer is used as a payment method
• Transaction history, including deposit amounts, withdrawal requests, bonus credits, and bet settlement records
• Currency denomination (BDT) and transaction timestamps

bedjil does not store full payment card numbers or CVV codes. Card-based payment processing is handled by PCI-DSS compliant third-party payment processors, and bedjil receives only a tokenised reference for record-keeping purposes.

2.3 Usage & Technical Data

When you visit and interact with the bedjil Platform, our systems automatically collect certain technical data, including:

• IP address and geolocation data derived from IP address (country and region level)
• Device type, operating system, and browser version
• Session duration, pages visited, and features accessed
• Referring website or source (if you arrived via a link)
• Error logs and crash reports generated during your session

2.4 Communications Data

If you contact bedjil's support team, submit a complaint, or respond to a survey or promotional communication, we retain records of those interactions, including the content of messages, timestamps, and any attachments you provide.

Data Category	Examples	Primary Purpose
Identity Data	Name, date of birth, NID scan	Account registration, KYC verification
Contact Data	Email, mobile number, address	Account communication, support
Financial Data	bKash number, transaction records	Payment processing, fraud prevention
Technical Data	IP address, device type, session logs	Security, platform improvement
Gaming Data	Bet history, game preferences, bonus usage	Service delivery, responsible gaming
Communications Data	Support tickets, survey responses	Customer service, quality improvement

3. How We Use Your Data

bedjil uses the personal data it collects for the following purposes. We process personal data only where we have a valid legal basis for doing so, as described in Section 4 of this Policy.

• Account Management: To create, maintain, and administer your bedjil Account, including verifying your identity, resetting your password, and updating your Account details upon request.
• Service Delivery: To provide access to bedjil's gaming products, process your bets, calculate and credit winnings, and manage your Account balance in BDT.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to execute approved withdrawal requests to your verified payment account.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years and that your identity matches the details provided at registration, in compliance with bedjil's internal anti-fraud and anti-money laundering obligations.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, unauthorised Account access, multi-accounting, money laundering, and any other prohibited conduct described in bedjil's Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling behaviour, enforce responsible gaming tools such as deposit limits and self-exclusion, and maintain records relevant to player welfare.
• Customer Support: To respond to your enquiries, resolve complaints, and improve the quality of bedjil's support services based on interaction records.
• Platform Improvement: To analyse aggregated usage data to understand how players interact with bedjil's products, identify technical issues, and develop improvements to the Platform experience.
• Legal Compliance: To comply with applicable legal and regulatory obligations, respond to lawful requests from competent authorities, and maintain records required for audit and compliance purposes.
• Marketing Communications: To send you promotional emails or notifications about bedjil offers, new games, and seasonal promotions — only where you have consented to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].

4. Legal Basis for Processing

bedjil processes personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you under the Terms & Conditions, including operating your Account, processing payments, and delivering gaming services.
• Legitimate Interests: Processing necessary for bedjil's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — provided these interests are not overridden by your fundamental privacy rights.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, record-keeping obligations, and responding to lawful requests from authorities.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

bedjil uses cookies and similar tracking technologies on its Platform to ensure proper functionality, maintain your logged-in session, and collect anonymised analytics data about Platform usage. The following categories of cookies are used:

5.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as session management, security token validation, and fraud detection. These cookies cannot be disabled without rendering the Platform non-functional, and no consent is required for their use.

5.2 Analytics Cookies

bedjil uses anonymised analytics tools to understand aggregate patterns of Platform usage, such as which game categories are most visited and where users encounter technical difficulties. Analytics data does not identify individual players and is used solely for Platform improvement purposes. These cookies are activated only where you have provided consent.

5.3 Preference Cookies

These cookies remember your Platform preferences, such as your selected language setting and display preferences, to provide a more personalised experience on return visits.

6. Third-Party Data Sharing

bedjil does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances:

• Payment Service Providers: We share the minimum necessary financial data with payment processors (including bKash, Nagad, Rocket, Upay, and card processing partners) to execute deposit and withdrawal transactions. These providers are contractually bound to process data solely for payment purposes.
• Identity Verification Providers: We may use specialist third-party KYC technology providers to assist with document verification. These providers process identity document data under strict confidentiality obligations and are not permitted to use the data for any other purpose.
• Game Technology Providers: Game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive anonymised session data necessary to deliver their game content via the bedjil Platform. No personally identifying information is shared with game providers beyond what is technically necessary.
• Legal & Regulatory Authorities: bedjil will disclose personal data to competent government authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or legitimate regulatory demand.
• Business Successors: In the event of a merger, acquisition, or sale of bedjil's operations, player data may be transferred to the successor entity, subject to equivalent privacy protections and with prior notice to affected players where practicable.

7. Data Security

bedjil implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and bedjil's servers
• Encryption of sensitive data fields (including identity document scans and financial details) at rest in bedjil's database systems
• Role-based access controls ensuring that bedjil staff can only access personal data that is relevant to their specific operational role
• Multi-factor authentication requirements for all internal staff systems that handle player data
• Regular internal security audits and vulnerability assessments of the Platform and supporting infrastructure
• Automated intrusion detection and anomaly monitoring on bedjil's server infrastructure
• Incident response procedures for the prompt identification, containment, and investigation of any potential data security breach

Whilst bedjil takes every reasonable precaution to secure your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying bedjil immediately if you suspect unauthorised access to your Account.

8. Data Retention

bedjil retains personal data for the following periods, after which data is securely deleted or anonymised:

• Active Account Data: Retained for the lifetime of your Account and for a period of five (5) years following Account closure, to comply with anti-money laundering record-keeping obligations and to handle any post-closure disputes.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years following the transaction date in accordance with standard financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for five (5) years following Account closure or the date of last transaction, whichever is later.
• Customer Support Records: Support interaction records are retained for three (3) years from the date of the last interaction, to enable resolution of any related follow-up complaints.
• Marketing Consent Records: Records of marketing consent and withdrawal of consent are retained indefinitely to demonstrate compliance with consent obligations.
• Technical & Session Logs: Anonymised technical logs are retained for up to twelve (12) months for security monitoring and Platform improvement purposes, after which they are deleted.

9. Your Data Rights

As a bedjil player, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected], including your registered Account email address for identification purposes. bedjil will respond to verified requests within 30 days.

• Right of Access: You may request a copy of the personal data bedjil holds about you, together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your Account. Minor corrections (such as updating your contact number) may be made directly through your Account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Note that certain data must be retained to fulfil legal obligations and cannot be deleted on request.
• Right to Restrict Processing: You may request that bedjil temporarily restricts the processing of your personal data in certain circumstances, such as where you contest its accuracy or where you have objected to processing and a determination is pending.
• Right to Object: You may object to processing of your personal data where it is based on bedjil's legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, bedjil will cease processing for that purpose immediately.
• Right to Data Portability: You may request that bedjil provides your personal data in a structured, commonly used, machine-readable format, where the processing is based on contract or consent and is carried out by automated means.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Children's Privacy

bedjil's Platform and Services are strictly intended for individuals aged 18 years and above. bedjil does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the Account registration process, and bedjil employs additional monitoring to identify potential underage registrations.

If bedjil discovers that personal data has been collected from an individual who is under 18 years of age, that Account will be immediately suspended, all associated data will be securely deleted, and any deposits will be refunded to the verified payment source. If you are a parent or guardian and believe that your child may have registered an Account on bedjil, please contact us immediately at [email protected]. 18+ only.

11. Changes to This Privacy Policy

bedjil reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. Where a material change is made to this Policy, bedjil will notify registered players via the email address associated with their Account and will update the "Last Updated" date at the top of this document. We encourage you to review this Policy periodically to remain informed about how bedjil protects your data. Your continued use of the Platform following notification of a material change constitutes your acknowledgement of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bedjil, please contact our data support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: bedjil aims to acknowledge all privacy requests within 5 business days and to provide a substantive response within 30 calendar days.

bedjil's support email is displayed as plain text only and is not a clickable link. Please do not include sensitive financial or identity document data in your initial contact email; our support team will provide a secure channel for any document submission if required.